FAQs - Read Common Questions About Batik Atbp
- Where is your store located?
Our store is located in Tuguegarao City, Cagayan. This is the most strategic location from Kalinga, because the nearest major couriers are located in Tuguegarao. This location is decided for the utmost convenience of our customers.
- How long are shipping times?
Delivery Lead time is 1-3 working days, depending on where the parcel is shipped to. Due to high demand and strict quarantine protocols in some areas, please bear with us for any delivery delays. We are located between the Cordilleras, and rest assured that we deliver straight from the hands of our noble handweavers and local artists.
- How to order at Batik Atbp?
Step 1: Go to www.batikatbp.com
Step 2: Look for the product that you like on our website.
Step 3: Add your desired item to Cart.
Step 4: Fill-out the requested information.
Step 5: Choose your preferred Shipping and Payment Option.
Step 6: Check your email for your Order ID!
4. What are my payment options?
- CREDIT CARD OR DEBIT CARD. 100% Secure Checkout. Shop with confidence with our most trusted payment processor - Paypal®.
- CASH-ON-DELIVERY. Choosing this option gives you the opportunity to pay your item right at your doorstep!
- Do you ship nationwide?
Yes, Batik Atbp ships nationwide.
- Do you accept cash-on-delivery?
Yes, Batik Atbp accepts cash-on-delivery.
- How much is the cash-on-delivery fee?
Cash-on-delivery fee depends on your location. Upon ordering online, you will receive a confirmation email with the respective computations depending on the orders you've placed, the shipping method or payment method you selected.
- What's your return policy?
For products other than face masks, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at firstname.lastname@example.org
- Can I cancel my order?
- Cancellations are possible within a 24-hour timeframe since checkout. Order is considered final sale beyond the given time window.
- Shipping and handling cost incurred are non-refundable.
- Exchange can only be made for a different size and/or color.
- Shipping and handling cost involved in exchanging/returning and sending back the item will be borne by the customer.
10. How to track my order?
- Lower shipping fee rates nationwide
- We trust them and so far they have excellent work in delivering our packages
- All our packages are insured with them, this is very important to make sure our packages are safe
- Their tracking method on their website is reliable
- Great customer service
- We are currently on a VIP service with Premium account with J&T where our packages are currently covered with 100% insurance. In line with this we need to also avail their official boxes and pouches to make sure every package is prepared professionally.
What happens if I received the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You can ship the product back to us so we can replace it with the correct item.
Do you offer exchanges?
Due to hygienic reasons, all face masks are final sale. No returns or exchanges unless due to manufacture defects. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one. Best to make up your mind before finally buying your dream gadget as all sales are final.
For returnable items, the product must be shipped back to Batik Atbp within 24 hours from the date of email notification. Shipping and handling costs involved in exchanging/returning and sending back the item will be borne by the customer if they ordered the wrong item. Otherwise, for manufacturing defects, Batik Atbp will refund the return cost.